Noticeboard

Dr Hugo Riveros

Dr Hugo Riveros has left the practice.  He has been working with us for many years and both his colleagues and his patients will miss him greatly.  He is moving on to new challenges and we wish him all the best for the future. Here is a letter explaining the current arrangements for his patient list Dr Riveros Letter

 

slide 1

Covid Booster and Flu Vaccination Programme.

The Covid booster programme has now started. The service is delivered from Jameson House (RG24 8AG) and will work through the priority groups as happened with the initial vaccinations, starting with Group 1 and finishing with Group 9. Information on the priority groups can be found here https://bit.ly/3hFBi6C

There are 3 different ways your Covid vaccine booster will be booked in North Hampshire​:

  • By a direct text from our service inviting you to book
  • By booking through our dedicated advice line, Please call 0333 332 0855 between 10am-4pm on weekdays to book.
  • By calling 119, our service is now registered on the National Booking service

Please note there has to be a 180 day gap between your 2nd Covid vaccine and your Winter booster dose.  

 

 ​If you are over 65 we will aim to give you a flu jab at the same appointment. If you have your flu jab elsewhere you cannot have your Covid booster for 7 days after this. If you are not yet due your Covid booster but wish to have your flu vaccine this will still be given to you, please book as above.

 

Under 65 flu vaccines will be given to you by your practice in the normal way. If you are eligible for this you will receive an invitation to attend a flu vaccine clinic in the coming weeks. Whitewater Health are running several Saturday clinics throughout October to facilitate having your flu vaccine as quickly as possible.

 

If you haven’t had a Covid vaccine so far this can still be done, please call the dedicated advice line – 0333 332 0855 -  and this will be organised for you.

 

Please note vaccination of 12-15 year olds is happening through the school nursing service and is separate to the booster programme.

 

Vaccines remain our best protection against COVID19 and will keep both you and those close to you safe.

Blood Bottle Shortage - August 2021 Update

 

Wessex LMC Press Release

Data reveals intense pressure on GPs. . . 

New data released by the NHS covering Hampshire, Dorset, Wiltshire and part of Somerset has thrown a spotlight on the huge increase in workload faced by GP practices as a result of the coronavirus pandemic.

The number of appointments offered has risen by an average of 11.8% compared to July two years ago – with Hampshire facing the biggest increase at 16.4%, followed by Wiltshire and part of Somerset combined at 13.2%. The increase was less, but still sizeable, in Dorset at 8.8%. The data includes towns such as Swindon, Fareham and Gosport, Southampton and Portsmouth, as well as the Isle of Wight.

As well as a GP shortage, there has been further pressure caused by population growth, a rise in people seeking mental health support and a backlog of routine treatment. GP surgeries have also had to adapt to new ways of working, introduced new technology for online appointments and given Covid patients oxygen saturation equipment to monitor them remotely. They have also carried out far more flu jabs than ever before.

Wessex Local Medical Committees (LMC), which represents the region’s GPs and practices, is urging patients to be far more understanding of the pressure their local surgeries are under.

Dr Gareth Bryant, Acting Chief Executive of the LMC and a GP in Wiltshire, said: “We are not looking for sympathy, just a better understanding of what we are coping with. Our GP practices have faced unprecedented demand, partly due to delivering the Covid vaccination programme and supporting patients who are ill with coronavirus, and also because they are being affected by the backlog elsewhere in the NHS.

“At the same time, there is a national shortage of GPs and practices are adapting as best they can by recruiting other staff to their teams such a physiotherapists, mental health practitioners and pharmacists. They are trying to get through appointments as best they can but there may be some delays. The Government has promised that more GPs will be recruited but it’s not happening at the speed or the levels we need.

“Our teams have put themselves in the frontline and been exposed to considerable personal risk, sometimes at the expense of their own physical, mental, and families’ health. We have sadly lost colleagues and loved ones to this terrible virus too. Many staff in the NHS are stressed and burnt out.

“We want to encourage people to give their support to their GP practice, whose staff are being kind, patient and responsible, and who are doing everything they can to support their local communities in such difficult circumstances. Our practices in the Wessex area are rated as good by over 83% of the public and even higher in most places – above the national average.”

One of the reasons for the increase in appointments undertaken, even taking into account that over 50,000 people a month fail to attend their appointments, is the rise of email, phone calls and video appointments, up 132.77% from 276,590 in July two years ago, to 643,807 this July. Face-to-face appointments are down 11.43% on average.

LMC Medical Director Dr Andy Purbrick, a GP Partner in Dorset, added: “As independent businesses, GPs have responded extremely well to the challenges of the pandemic and shown themselves to be resilient, adaptable and innovative in the way they protect both patients and staff. They should be praised for the ways in which they have adjusted, including introducing additional technology and communication channels. However, the appointment can often take longer online and result in asking someone to come in to see their GP, duplicating the time involved.

“GPs much prefer to see people face to face, recognising that many ailments cannot be effectively picked up over a phone call or email, and over half of the appointments are being done this way. However, their priority is to keep everyone safe and for many people, online technology or phone call is a more effective way of communicating when it comes to issues that are less serious.”

MENTAL HEALTH SUPPORT

Our Patients mental health is important to us and alongside the care that we already offer, our practice has sourced some tools for both teenagers and their parents to use. 

Please click to view resources

Click here for Mental Health tools

Covid Management - Site Changes

Appointments at the surgery

Due to the current severity of the Covid pandemic we are taking further measures to protect our staff and patients, including limiting the number of people in the surgery. 

In order that we do not exceed our maximum number of people in the surgery, please;

DO NOT arrive early for your appointment. 

Please wear a face covering, and do not attend if you have the following symptoms temperature over 37.8 degrees, a new cough or loss of smell/taste.

 

Carers Information Jan 21

 

Cancer concerns

During the first lockdown we know patients delayed seeking help for worrying, possibly cancer-type, symptoms. If you develop any worrying new symptoms, we urge you to make contact with us for further assessment.  Like you, we do not want to see an increase in cancer-related deaths due to this pandemic so will be continuing to offer our screening services such as cervical smears, so please do attend these appointments.


Thank you

We know you will appreciate that things are moving very quickly and this information may change at short notice.  However, we wanted to share with you some of the things that are being put in place.  We also want to assure you that we are here for you, despite the massive pressures facing the NHS.  We are very grateful for your understanding and patience during this difficult time.

How to access our services

E-Consultations

Please click on the image below to use the e-consult system

This is directly linked to the GP practice clinical system and therefore gives improved access to patients (response time is by the end of the next working day *weekends excluded)

NHS APP

Please click on the image below to sign up to the NHS App.

This is directly linked to the GP practice clinical system and therefore gives improved access to patients. 


      

Whitewater Health is a practice which operates under 4 GP Partners and 6 salaried GPs working from two purpose built surgeries in Hook and Hartley Wintney, Hampshire. The partners and staff at this long-established local practice are committed to providing the highest level of patient care.

Having steadily grown since 1920, we are now serving a community of nearly 18,000 patients and we have recently become part of the Whitewater Loddon Primary Care Network with local practices in Chineham and Bramley.

Whitewater Health will send patients text messages directly relating to their care; which is inclusive but not limited to  information about appointments, results, and matters relating to medical conditions, such as links for remote care plans or annual reviews and links to NHS self help tools.  We will be continuing to ask patients to provide us with the most current mobile phone number they use.

Whitewater Health works within the NHS national standards for prescriptions, the impact of this, is that prescriptions will be authorised by each patients GP or clinical pharmacist, or prescribing nurse.  These will be sent to the pharmacy of the patients choice.  The aim is to reduce and remove the requirements for  prescriptions in paper form, though a patient can request a "note" of the prescriptions they are to receive.

 

Care Navigation

To meet patients needs we direct patients to the most appropriate health care professional within the most appropriate time.  The patient services coordinators will ask patients details about the nature of the call, to ensure that the take down all appropriate information for signposting the patient to the right appointment, this is in keeping with the NHS person centred approach.

Click here for more information


Hook runners

Whitewater Health are pleased to sponsor  'Hook Runners' - the Village Running Club for all - please visit their website for more information 

 http://www.hookrunners.com

 

(Site updated 14/10/2021)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website