Please be aware that your doctor is only able to safely and thoroughly manage ONE problem in a single appointment. If you have more than one problem, we will ask you to prioritise the most important issue, and then book a second appointment for the other issue. 

Thank you for your understanding. 

Our appointment system means patients only need one online login for booking appointments and ordering prescriptions.  Please sign up to Patient Access by speaking to one of our patient service coordinators today.

Appointments can be made by telephoning or calling at the surgery during surgery hours. Please remember an appointment is for one person only and a separate appointment should be made for any other persons attending for consultation.

If you cannot keep an appointment please inform us as soon a possible so it can be offered to another patient. We encourage patients to see the doctor they are registered with if at all possible so that continuity of care can be given.

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Surgery.

You are entitled to have a chaperone present for intimate examinations or procedures.

It is Practice policy for a chaperone to be present for all intimate examinations and procedures where the clinican is of a different gender to you & for you to be offered a chaperone even where the clinican is of the same sex.

You are entitled to decline a chaperone but in certain circumstances the Doctor or Nurse may feel a chaperone is essential – in which case reasons for this should be discussed with you and alternative arrangements made if you are not happy to proceed.

The Doctor or Nurse should explain to you why the examination or procedure is necessary and what it involves.

You should be given privacy whilst dressing and undressing.

You are entitled to have a chaperone of your own gender if you prefer this. If this is not possible at the time you will be asked to reschedule the examination at a time when this can be arranged.

It would help if at the time you book your appointment you ask the receptionist to highlight that you would like a chaperone present.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. 

You can cancel your appointment by calling us on 01256 762125 or if you have received an SMS reminder you can reply CANCEL and this will automatically cancel the appointment on our system.

Please DO NOT use our contacts form to book, amend or cancel an appointment as this may not be checked daily.

We have a texting service which allows you to receive confirmation and reminders about your appointments. You will be automatically signed up to this service, unless you tell us you would like to opt out. You can opt out by using our Contact Us form or by giving us a call. 

Please be aware that there is support available in the local areas that provide transport irrespective of age to anyone without transport who needs to get to any medical appointment. 

Hook Care Group

07745 691900 

Line is open 9am-5pm Monday-Friday. The mobile has a facility to leave a voicemail message.

Hartley Wintney Care Group

0845 519 0855

Line is open 9am-5pm Monday- Friday

Other local transport groups that are available that may not be in the catchment areas for the Hook and Hartley Wintney Care Groups include:

Odiham Voluntary Care Group’s: 07551 587862

Old Basing & Lychpit Good Neighbours: 03330 440116