Suggestions & Complaints

Want to make a suggestion to the practice?

Your comments and suggestions are important to us, please click on the 'Suggestions Form' link, complete the form to send them to us.

Please note : only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

Want to make a complaint?

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please complete this form and the practice manager will deal with your concerns appropriately. 


From the 1st of July 2023, how the NHS handles complaints is changing.

Should you have cause for concern or complaint, please contact the practice directly in the first instance either by letter addressed to the practice manager or using our online form.

Should you feel dissatisfied with your response from the practice, please contact the GP Practice commissioner for further review.

The Primary Care Complaints Team contact details are:

South East Complaints Hub

NHS Frimley ICB

Aldershot Centre for Health
Hospital Hill
GU11 1AY

Phone number: 0300 561 0290

Email address: