You can order your prescriptions in writing (by hand or post), or via email (hiowicb-hsi.whitewaterprescriptions@nhs.net), or you can ask a pharmacy to request them on your behalf. It is essential that you tell us your full name, date of birth, address, telephone number and nominated pharmacy, as well as which medication you require. Please also let us know if you wish to collect the prescription from the surgery or would like us to send it to the chemist who will prepare your medication for you.

If you are on regular medication, you may find it more useful to request further repeat prescriptions online via the link at the top of this page which takes you to the Patient Access webpage. To obtain your registration information for this service please come to the surgery in person with photo-id (e.g., passport or photo drivers’ licence). We can only offer this service to patients who are over 16, and who come to reception themselves, to collect the necessary paperwork.

Please allow 5 working days for your prescription to be ready.

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

• those on specific benefits or through the NHS Low Income Scheme
• those who are age exempt
• those with certain medical conditions
• More information is available at NHS Choices

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

• Prescription (per item): £9.65
• 12-month prepayment certificate (PPC): £111.60
• 3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

• Telephone advice and order line 0845 850 0030
• General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.