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Get the latest NHS information and advice about coronavirus (COVID-19)
Get tested for COVID-19
Find out about the main symptoms of coronavirus and what to do if you or your child has them.
Get a test to check if you have COVID-19, find out what testing involves and understand your test result.
Get your COVID-19 vaccination, read about the vaccines and find out what happens when you have your vaccine.
NHS COVID Pass
Find out how to get your COVID Pass to attend trial events in England or to travel abroad.
Self-isolation and treating symptoms
Advice about staying at home (self-isolation) and treatment for you and anyone you live with.
People at high risk
Advice for people at higher risk from COVID-19, including older people, people with health conditions and pregnant women.
Long-term effects (long COVID)
Find out about the long-term effects coronavirus can sometimes have and what help is available.
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services.
Using the NHS and other health services
Find out about changes to using health services, such as GPs and hospitals, because of COVID-19.
Take part in research
Find out about health research studies and how you may be able to take part.
Download the NHS COVID-19 test and trace app
Hook SurgeryTel: 01256 762125
Hartley Wintney SurgeryTel: 01252 842087
PROMOTING MENTAL HEALTH IN THESE CHALLENGING TIMES
The following list of resources has been put together in partnership with Whitewater Health Patient Participation Group and Whitewater Health.
Introductory Note from Dr Tim Cooper, Clinical Lead and Lead for Mental Health for Whitewater Loddon Primary Care Network
“Ensuring we have good mental health is always important, but with the challenges of the pandemic and the pressures we are all facing, now more than ever we need to focus on looking after it.
Managing our mental health can take many forms; it may be things we can do ourselves to promote resilience and positive mental health or more formal support through your local health service.
Self-care is hugely important and focusing on our own needs can often feel selfish when everything is happening around us. But like an airplane emergency you need to put on your own oxygen mask first before helping others.
For mental health this might be taking some time back to do an activity you like or something that holds your attention. For others it might be prioritising some time to exercise or be outside. For some it might be 15 minutes with a cup of tea in a quiet place. There is no right way to self-care but at its core its about having time to check in with ourselves. There are some brilliant NHS resources available to help you without a referral and this and these can be accessed at www.italk.org.uk
At times self-care might not be enough and your general practice team are here to support you. We have access to mental health workers from MIND who can offer booked appointments to discuss issues further. We have social prescribers from The Red Cross who can support you with periods of isolation, loneliness or other issues. Our clinical teams are trained to understand your issues and make an appropriate plan with you whether that’s more formal support, medications or signposting.”
The following is not an exhaustive list but these apps and links were considered to be among some of the best.
ChatHeath For ages 11-19
Text 07507 332 160
Response time within 24 hours, 8.30-4.30 Monday – Friday
Confidential text messaging service
“It seems like a great resource for both young people, and also parents as it markets on its site. It allows the user to stay anonymous in terms of names and this might appeal to quite a few people who have perhaps been hesitant to get help in the past. It seems very quick and easy to use and it would be especially good for getting advice on issues that are more ongoing - not emergencies - which is great as there are lots of crisis management lines but fewer resources for improving day-to-day mood. It also gives great examples on its site of things people have talked about, which will help people see that their issue is "important enough. i.e. on the site it mentions someone messaging about a bad breakup, which shows this circumstance is a completely valid one to ask for help with.”
121 Counselling For ages 11-25
Young Minds For ages under 18 www.youngminds.org.uk
Includes a list of resources for crisis management. Features crisis messengers from many different sites. Lots of self-help information available. Also has many blogs to read on a plethora of issues from anxiety to body image and self -harm.
Below are three apps, one for suicide prevention and one that focuses on self-harm prevention:
Stay Alive App For ages-teens upwards
#stayalive app - https://www.prevent-suicide.org.uk/find-help-now/stay-alive-app/ Extremely highly rated app that works towards suicide prevention. Has a feature that allows users to create a safety plan which has been shown to be very beneficial in moments of crisis. Having the plan has proven to help people know what to do when emotions can be very overwhelming.
CalmHarm For ages -teenagers https://calmharm.co.uk/
Aims to help prevent self harm amongst teenagers by providing distractions and activities to do in place. Recommended by NHS, has won many awards and is very highly regarded.
DistrACT App https://www.expertselfcare.com/health-apps/distract/
Helps with understanding distraction techniques to prevent self-harm
Information and resource for parents/carers of people with mental health issues
Free to register site for parents who want to educate themselves on mental health to enable them to
understand what their child (or also offers insight into mental health of older people)
Recommended by NHS
Provides e-learning resources from a beginner to a specialist level
Could be very helpful for parents who feel helpless or want to understand what their child is going through better
Happy Maps www.happymaps.co.uk
Huge list of resources for children of all ages - including help for younger primary school age children
Also offers lots of resources for young people but main part of this site was the support for all ages
More information on the following link https://1drv.ms/b/s!AhI2401GaHhnhNljZUPZd_PKzWThaw?e=pv6CZT
Whitewater Health offers Many services to its patients, and while there has been much disruption to delivery this in 2020 due to Covid, we will continue to update our patients on which services are operating and which ones have been altered.
The Practice offers a minor injury service between 8.00am and 6.30pm Monday to Friday. We can treat any patient who is able to walk into the building who has had an accident during the last 24 hours over weekdays or 48 hours over weekends. Major casualties will be directly to North Hampshire Hospital, Basingstoke.
Minor Surgery All doctors carry out minor surgical procedures. If you have any `lump' or` bump' that is bothering you they will be happy to offer advice. Should removal be appropriate they would be happy to arrange it.
NHS Health Checks
What is an NHS Health Check?
The NHS Health Check is a health check-up for adults in England aged 40 to 74. It's designed to spot early signs of stroke, kidney disease, heart disease, type 2 diabetes or dementia. As we get older, we have a higher risk of developing one of these conditions. An NHS Health Check helps find ways to lower this risk.
Am I eligible for an NHS Health Check?
The check is for people who are aged 40 to 74 who do not have any of the following pre-existing conditions:
How do I get an NHS Health Check?
If you're in the 40 to 74 age group without a pre-existing condition, you should receive a letter from your GP surgery or local council inviting you for a free NHS Health Check every 5 years. You can also call your GP surgery to book a Health Check. You may want to try this online Heart Age test.
Family Planning Services The practice offers implants, coils and other contraceptive options, please make an appointment to speak to a nurse of GP about the most suitable contraceptive for you.
Baby Clinic & Health Visitors
Parents with babies can book in at any time for their baby check, we have nurses available Monday to Friday 8am-6pm and so parents are encouraged to book their baby immunisations as early as possible to align the the public health England vaccine schedule.
Hook - 3rd Tuesday of the month from 13.30 -15.00
St John's Church, Hartley Wintney - 4th Thursday of the month from 13.30 - 15.00 All parents are welcome to attend with babies and children up to five years. We offer the opportunity to have your child weighed and advise on such topics as weaning, sleep, potty training, temper tantrums, etc.
Child development checks are organised by the Health Visitors. Please contact the Health Visiting Team at Alton Community Hospital, telephone 01420 88336 who will advise when the checks are due and the days and times of the Baby Clinics.
Maternity Care Please see your own doctor when you first become pregnant, who will arrange for you to meet the midwife who will complete the booking arrangements for hospital care and advise you on all aspects of your pregnancy. Ante and post natal groups are run at each surgery by the midwives and health visitors
Health Clinics The doctors and practice nurses provide all aspects of health promotion advice and care during booked surgery hours. In addition there are specific clinics run by specially trained nurses, alongside your own doctor, designed to monitor specific medical conditions such as diabetes, asthma and Ischaemic Heart Disease. Asthma/COPD Clinics are run by Whitewater Health, and while we have had to adapt our approach this year due to COVID-19 we are still liaising with patients on their management plans and self-help for Asthma and COPD. We continue to endeavour to review our patients as per their annual reviews. Appointments can be booked online or by calling the Surgery.
Diabetic Clinics are run several times per week, with our diabetic nurses supporting our patients in their diabetic management. There are monthly multi-disciplinary team meetings with community diabetic providers too, and this is led by our diabetic lead GP Dr Lynne Heathorn. Appointments can be booked online or by calling the Surgery.
Currently this service is suspended due to the risk associated with COVID-19 and this procedure being an aerosol generating one. This is not an indefinite suspension of service but until the guidelines change we can not to conduct ear irrigation.
Freezing Clinic Some warts and skin lesions require cryotherapy treatment and the practice has facilities to provide this. Your doctor will advise you as to the suitability of this treatment. A clinic is held regularly at Hook Surgery and your doctor can arrange for you to attend.
Whitewater Health is committed to delivering this vaccination for its patients within the age ranges of 70-79. If you are within this age and do not believe you have previously had the shingles vaccine, please do contact us in order for us to administer this for you.
At Whitewater Health we will be making more appointments available for shingles vaccination over the coming months, and will be contacting those who are eligible. Where possible, we can do some vaccinations opportunistically so please do ask your health care professional when you are at the surgery
When you're eligible, you can have the shingles vaccination at any time of year.
The shingles vaccine is not available on the NHS to anyone aged 80 and over because it seems to be less effective in this age group.
Shingles is a common, painful, skin disease. It is caused by the re-activation of the chickenpox virus in people who have already had chickenpox. It begins with a burning sensation in the skin, followed by very painful blisters which turn into sores, before healing. Some people are left with pain lasting years after the initial rash has healed (neuralgia). Shingles is also fatal for around 1 in 1,000 over 70s who develop it.
People tend to get shingles more often as they get older, especially over the age of 70. Unfortunately, the vaccine appears to be less effective in those aged 80 and over.
A vaccine to prevent shingles is available on the NHS to people in their 70s. It is expected to reduce your risk of getting shingles. If you do go on to get shingles, your symptoms may be milder and your illness shorter.
The shingles vaccine can be given at any time of year, and can be given with your annual flu vaccination. It should NOT be given within at least 7 days of a COVID vaccination. The vaccine is likely to offer protection for at least 5 years, probably longer. It is a very safe vaccine and has very few side effects.
As it is a live vaccine, people with a weakened immune system should not have it. This includes individuals on cancer treatment, steroid tablets, immunosuppression treatment (some arthritis treatment for example) and others. Your GP can advise you on this.
More information can be found on the NHS website:
Shingles vaccine overview - NHS (www.nhs.uk)
The pneumococcal vaccine protects against serious and potentially fatal pneumococcal infections. It's also known as the pneumonia vaccine.
Pneumococcal infections are caused by the bacterium Streptococcus pneumoniae and can lead to pneumonia, septicaemia (a kind of blood poisoning) and meningitis.
At their worst, they can cause permanent brain damage, or even kill.
Who should have the pneumococcal vaccine?
A pneumococcal infection can affect anyone. But some people are at higher risk of serious illness, so it's recommended they're given the pneumococcal vaccination on the NHS.
How often is the pneumococcal vaccine given?
Babies born on or after 1 January 2020 have 2 doses of pneumococcal vaccine at:
Babies born before this date will continue to be offered 3 doses, at 8 and 16 weeks and a booster at 1 year.
Pneumococcal conjugate vaccine (PCV) is used to vaccinate children under 2 years old as part of the NHS vaccination schedule. It's known by the brand name Prevenar 13.
People aged 65 and over only need a single pneumococcal vaccination. This vaccine is not given annually like the flu jab.
Pneumococcal polysaccharide vaccine (PPV) is given to people aged 65 and over and people at high risk because they have long-term health conditions.
People with a long-term health condition may need just a single one-off pneumococcal vaccination or vaccination every 5 years, depending on their underlying health problem.
NEW COURSE DETAILS - VIA ZOOM
Please let the patient services team know you are keen to attend the Whitewater Low Carb course and need to book an appointment for a blood test. The tests required are:
For this test patients will be required to fast for 12 hours before the time of your appointment and therefore we recommend that you request early morning appointment.
You should eat or drink nothing except water during this period.
Once the results are back, please request a print-out of them, and enter them in your progress chart.
How Liz put my Type 2 Diabetes in remission with a Low Carb lifestyle
Liz is the Basingstoke Ambassador for the Public Health Collaboration.
She is passionate about empowering fellow diabetics to take preventative care of their health and explore the positive potential of a low carb diet.
Follow Liz on Twitter @ElizabethLePla
Quotes and statistics from previous participants:
“I have lost 2st 9lb, thank you so much, I wish we had known what we know now years ago.”
“Great initiative and glad to have participated.”
“So glad I joined, my whole life has changed with regards to food. Liz is an inspiration.”
“Liz inspired me to think I can revere my diabetes by cutting carbs and I am well on the way now.”
Average weight loss 7.5kg
Average drop in HbA1c 8.3
For more info see - https://phcuk.org/booklets/
Where patients request non-nhs items or services from their GP, a private will be payable.
For a list of those fees, please see the attached document below.
Payment is required in advance and the practice can take payment upon arrival or in advance by sending a link for the patient to pay online. The practice will require receipt as proof of purchase and this is emailed to the patient at the time of purchase.
Non-NHS Fees & Charges 2019
As restrictions are changing some companies are requiring passengers to get certain tests before being allowed to travel. As these tests are not provided by the NHS, Whitewater Health (by patient request) have decided to offer the following Covid tests privately.
Covid-19 PCR Nasal Swab Test. - £125.00
COVID-19 -PCR | The Doctors Laboratory (tdlpathology.com)
Covid-19 IgG Antibody Test. - £75.00
COVID-19 Antibody | The Doctors Laboratory (tdlpathology.com)
The samples are taken in the surgery and then sent for testing by The Doctors Laboratory. Results are typically received 3-5 working days from when the sample was taken.
If you require one of these tests please book an appointment with one of our Health Care Assistants. Please note that payment will need to be taken at the time of booking either at the counter or over the phone. Payments can be made by cash, card of cheque.
If you have any further questions please feel free to ask our Patient Services Team.
Scrivens Hearing Clinic
We now run a dedicated hearing clinic at this surgery for all patients over 55 with a hearing loss. The clinic can supply NHS Digital Hearing Aids, if required.
Please ask reception to book you a hearing appointment.
Alternatively, call 0800 0275102 to find out more about NHS hearing care and how you can access this service locally.
NHS Hearing Aids
We now provide a new NHS hearing service in this medical centre. You must be referred to us by your GP to benefit from our free services below:
Our NHS hearing aids feature:
Many of our patients are fitted with their brand new hearing aids on the day of their assessment, meaning they can benefit from better hearing straight away.
We are proud that 90% of our NHS hearing patients rate our service as very good or excellent and 98% would recommend us to a friend or family member.
If you would like to learn more about our NHS hearing service and to find out if you are eligible please call or visit us today.
Will the service and care be as good as my local hospital?
Our contract with the NHS requires us to meet clear standards of clinical excellence that all NHS hearing providers must work to, meaning you will receive the same, if not better services as you would at your local hospital. We are proud to say that 98% of our patients said they would recommend our services to a friend or family member.
What happens after I am fitted with my hearing aids?
Our dedicated customer service team will arrange regular reviews after your hearing aids are fitted. We understand that getting used to your hearing aids could take some time so we will keep in close contact to make sure you are getting the most out of your hearing aids. Also feel free to pop in if you have any concerns.
Will my hearing aids cost me anything?
No, the hearing aids and continuous supply of batteries are all funded by the NHS.
I thought I could only get NHS hearing aids from hospital?
New legislation means that in some areas, following a referral by your GP, you are able to choose from a selection of accredited providers in your area.
Lakky Physiotherapy & Sports Injury Clinic - Empowering Your Health & Fitness
Lakky Physiotherapy & Sports Injury Clinic offers highly specialised physiotherapy including hands on treatment and acupuncture, but is also one of the few physiotherapy clinics that offer Shockwave Therapy, Injections and Diagnostics referrals.
They are available to be seen at Whitewater Health- Hook Surgery by appointment only. Please contact them directly on:
Mobile: 07841912520 Email: email@example.com & website www.lakkyphysio.co.uk
Personal Growth Hypnotherapy
Noeleen Hornby (Dip HPD, Dip NLP, Reg Nurse) can offer hypnotherapy sessions on a private, non NHS basis at our Hook surgery. She offers free, no obligation 30 minute initial consultations so for more details please call her on 07793 050 047 or visit the website: www.personalgrowthhypnotherapy.net/
Mahwash Gaba can offer counselling sessions at our Hook surgery on a private, non nhs basis. Please contact her on 07723 436 048 if you would like more information on the issues she may be able to help you with.
Please note - the above clinics are run by private companies using our facilities. Whitewater Health in no way endorses or recommends these companies and have no other affiliation with them.
How to access to service
You must be registered with Whitewater Health GP Practice
You can self-referral by clicking here:
firstname.lastname@example.org or by calling 07872047461 (between the hours of Mon-Fri 08:30-16:00)
email@example.com or by calling 07885808426 ((between the hours of Mon-Fri 09:30-17:00)
Or following on from a consultation with your GP they may refer you to this service.
What the service is
FREE service for people aged 18+
Whether you are feeling lonely, or looking to become more physically active but need help with motivation, or confidence, if you want to find out how to take part in activities in your community then we can support you.
Press here for more information
What happens when I meet the community connector?
At an introductory conversation, together they will explore your interests, or discuss what you want to achieve. Together they will identify ways you can start to do the things you want to do - or maybe something similar, but new.
They are here to support you to help you to improve your health and well-being.
Over the next few weeks they continue to conversation about how you're feeling and to give you the support you need to be able to achieve your goals.
We can recommend activities we've found out about that may suit your goals, or connect you to information around your health and well-being, ensuring this is done so locally.
Who are the community connectors?
Anca and Maria - Working in partnership with Whitewater Health on:
Mondays, Tuesday and Thursdays.
Home and Well
Home and well is a partnership project delivered by Citizens Advice Hampshire that provides wrap-around Citizens Advice support for patients being discharged from hospital. Its partners are:- West Hampshire CCG, Scottish & Southern Electricity Networks, Southern Water and Portsmouth Water. The service offers sign up to PSR, utilities advice and Citizens advice core service. More information can be found on our website here: Home and Well | citahants.org
For further information please contact: Elaine Allum Project Coordinator Phone: 07849 300685 - Email: firstname.lastname@example.org
Citizens Advice are working together in Hampshire and the Isle of Wight to offer a solution to mitigate the COVID-19 Debt crisis.
U Benefit is aimed at clients who face debt and financial difficulties as a result of COVID-19. Each Local Citizens Advice Office will screen clients when clients approach our service. This will then trigger the extra support offered through U Benefit. Clients are also able to self refer here: UBenefit | citahants.org
This is a Hampshire-wide initiative with Citizens Advice Hampshire taking the lead, Portsmouth as the centre of excellence for debt advice in the county and Havant acting as the experts in financial capability via their “work out your money” scheme.
The aim of this fund is to ensure that older people who struggle with the cost of winter can survive the winter with a reasonable level of comfort and dignity. The client does not have to specify what they will spend the grant on, but the assessor needs to be sure that the overall effect will be that they can afford to keep warm and look after themselves during the coldest weather. As a rule of thumb the grant should be awarded for Food, Heat or Warm Clothes.
The applicant must be either well-known to the assessor through their work with the organisation, or they must provide evidence of their identity, preferably photo ID, and a recent utility bill, bank statement or other evidence to prove hardship. Applicants should normally only receive one payment in any twelve month period from this fund.
Note: Due to the large number of older eligible people who are not claiming Pension Credit, it would be beneficial to undertake a quick welfare benefit check as part of this application process. How much? The usual award should be up to a maximum of £100. However, in exceptional circumstances an award of up to a maximum of £125 may be made to those over 60 years of age.
Winter Grants scheme This scheme is funded via Hampshire County Council and central government. Fuel vouchers will be made available to partner organisations to distribute to those in most need. For more information please click here: Food and fuel vouchers | Children and Families | Hampshire County Council (hants.gov.uk)
The aim is to provide direct access to Physiotherapy assessment and review.
This is a triage service to assess patients with soft tissue, muscle and joint pain and to decide on the most appropriate management pathway.
The MSK First Point Contact Clinic. will complete a full assessment, provide a working diagnosis and support patients in appropriate next steps – this will include advice and recommendations, self help strategies, rehabilitation exercises, access to educational resources and onward referral where necessary for treatment. The service at the surgery is not a treatment service.
This service operates on Tuesdays and Fridays between the hours of 8.30-12.30 and 14.00- 18:00 operating from Hook Site.
The First Contact Practitioner service is a way for Musculoskeletal (MSK) Specialists to work side-by-side with GPs in local GP practices. At Hook these Physiotherapists assesspatients with problems with their muscles, bones or joints.
We offer this service so that patients can see an MSK
specialist as soon as possible. These clinicians are vital to support our GPs and they work in GP surgeries to offer:
1. An assessment of patients with symptoms of a musculoskeletal problem as an alternative to them seeing their GP.2. Early advice exercises for patients who haven’t had their symptoms very long.
3. An opinion on the best MSK pathway for more complex patients, who are then directed into the integrated MSK hub service in Basingstoke
Inclusion Criteria (only patients > 16 years of age)
Above body map joints – for soft tissue injuries, sprains, strains or sports injuries
Arthritis - any joint
Spinal pain – including lower back pain, mid back pain and neck pain
Chronic pain patients
Gynae related issues
Chronic fatigue patients
Children under 16 years of age
Neurological and respiratory conditions
Acute mental health crises
Medical reviews of non-MSK conditions
No corns or diabetic foot related conditions
No skin and nail conditions
Patients who do not want to see a FCP
Carer Support & Dementia Advice Service
For more than 40 years, we have supported local people with, or at risk of, mental ill-health. Last year more than 5,000 people used our services. Can we help you too?
Our Carer Support and Dementia Advice Service provides advice, information and support to all carers aged 18 and above who provide care for an adult.
The service also supports people with dementia and memory problems and is available throughout Hampshire. If you need support, we welcome self-referrals as well as referrals from health and social care professionals. Contact us on 01264 332297 or email email@example.com
Carer Support - any adult caring for another adult with any illness/condition - 1 hour per month for up to 12 months with the community or at home.
Dementia Advice Service - 2 visits to assess patients needs to support and enable safe and independent living. (Funded Telecare, medication management, social inclusion, benefit signposting)
Delivering the Dementia Service in Hampshire for the past 10 years
Jointly commissioned by Hampshire County Council & NHS Clinical Commissioning Groups.
Welcoming referrals from any professionals and also self referrals from individuals/families.
Gynae Clinics are now back up and running we have the following date available for appointments by GP referral only.
10th September 2020
16th September 2020
8th October 2020
21st October 2020
If your GP decides that you need to see a gynaecological consultant, you can now choose to be seen at Hook Surgery at our Gynaecology Clinic. If this is appropriate your GP will write a referral letter for you following your consultation.
This clinic is designed to be clinically effective with a personal service in a friendly, professional and discrete environment. It is a ‘one-stop shop’ where there will be an ultra-sound scanner available at the appointment plus a consultant able to interpret the results.
The appointments will be at Hook Surgery on Thursday evenings so that busy women with many commitments will find it more convenient to attend than at a clinic run during the day.
The patient will be greeted by a receptionist who will explain how the appointment will proceed. There will be a Health Care Assistant to measure BMI and blood pressure and other basic tests if this information is needed by the consultant. The patient will then see the sonographer for an ultrasound scan if that is appropriate for the patient’s condition.
After the scan, the patient will be seen by a gynaecological consultant. There will also be a GP with specialist knowledge at the clinic who will be seeing some patients. A female chaperone will be at the clinic at all times to assist where appropriate
Please click below for our downloadable leaflet about the clinic, staff, times and services
Gynae Information Leaflet
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