Whitewater Health now has a MSK First Point Contact Clinic.

The aim is to provide direct access to Physiotherapy assessment and review.

This is a triage service to assess patients with soft tissue, muscle and joint pain and to decide on the most appropriate management pathway.

The MSK First Point Contact Clinic. will complete a full assessment, provide a working diagnosis and support patients in appropriate next steps – this will include advice and recommendations, self help strategies, rehabilitation exercises,  access to educational  resources and onward referral where necessary for treatment.  The service at the surgery is not a treatment service.

This service operates on Tuesdays and Fridays between the hours of 8.30-12.30 and 14.00- 18:00 operating from Hook Site.

The First Contact Practitioner service is a way for Musculoskeletal (MSK) Specialists to work side-by-side with GPs in local GP practices. At Hook these Physiotherapists assess
patients with problems with their muscles, bones or joints.

We offer this service so that patients can see an MSK

specialist as soon as possible. These clinicians are vital to support our GPs and they work in GP surgeries to offer:

1. An assessment of patients with symptoms of a musculoskeletal problem as an alternative to them seeing their GP.
2. Early advice exercises for patients who haven’t had their symptoms very long.

3. An opinion on the best MSK pathway for more complex patients, who are then directed into the integrated MSK hub service in Basingstoke

Inclusion Criteria (only patients > 16 years of age)

Above body map joints – for soft tissue injuries, sprains, strains or sports injuries

Arthritis - any joint

Spinal pain – including lower back pain, mid back pain and neck pain

 Chronic pain patients

Fibromyalgia patients




Exclusion Criteria

Gynae related issues

Chronic fatigue patients

Children under 16 years of age

Neurological and respiratory conditions


Acute mental health crises

Medical reviews of non-MSK conditions

No corns or diabetic foot related conditions

No skin and nail conditions

Patients who do not want to see a FCP

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