What to expect when you’ve been referred to the COVID Winter Assessment Hub

We want to welcome you to our Winter Assessment Hub.

This service is a REFERRAL ONLY SERVICE staffed by GP practices in and around Basingstoke and your practice is one of them. It is important to us to keep all our patients and staff safe so please read these instructions carefully. We hope they contain all the information you need to make your visit go as smoothly as possible. Thank you for your support for our staff at what we’re sure you’ll realise is a challenging time for them.

Before leaving home
Please try to use the toilet at home and also if you use inhalers anyway for an underlying condition, please bring them with you to the appointment.

Old Basing Health Centre, Manor Lane, Old Basing RG24 7AE

How to get there?
As you turn into Manor Lane, you will see Old Basing Surgery on the right. Turn into the car park and parking is in front of the surgery or along the wall. Please ensure you do not park in the spaces immediately on your left as you turn in to the surgery as these are allocated to local residents.

What will happen when you get there?
Please park in the car park in front of the Old Basing Surgery building. Please wait in your car and keep your mobile phone on. When the clinician is ready, they will call your mobile and may ask you some further clinical information to help them when they see you. The clinician when ready will ask you to meet them at the entrance to the building. Your clinician will be wearing personal protective equipment and you will be required to wear a mask on entering the building. The assessment is likely to include checking your temperature with a thermometer and measuring the amount of oxygen in your blood using a fingertip monitor, as well as checking pulse and breathing rate.

What happens next?
You will be advised on what treatment and follow up is needed. Most patients will be able to go home. If you need a prescription, then this will be sent to your usual pharmacy. Please do not go there in person. Please arrange for a friend (non-household member) to collect it for you or contact the pharmacy to arrange a delivery using an NHS Volunteer. If you need to be admitted to hospital or another facility this will be arranged, and you will be told what to do.

This is not the way we normally provide healthcare. Reducing social contact is the only way to help limit the spread of COVID-19 so by sticking to this procedure you will be doing your bit to keep all of us healthy and keep our staff able to work to look after us all. Thank you for your help and understanding.

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