Patient Online Services

If you register to use our online services, you can book appointments, renew your prescriptions and view your medical records.  Please register at reception or for further information visit


Online AccessOnline Access 2


Access to your Medical Records        Online Access

Subject Access Request (SAR's)

Under the General Data Protection Regulations (GDPR), patients have the right to a copy of their medical records, generally without charge.

As a business, and as part of the NHS, we do aim to keep our costs down.  In order to help us do this, there are a number of options to get a copy of your medical record.  The options, their associated costs to the practice, and the advantages and disadvantages to the patient are listed below.

Option 1: Online Access

If you have internet access, you can apply for online access to your medical records.  A copy of this form is available by clicking on the link below or can be collected from reception.  You will need to bring two forms of ID with the completed form.

Online Patient Access Form

  • You have 'live' access to your records - each time you have a new medication prescribed, a new consultation with the practice, a new allergy added or a new blood test result, your copy of the medical records is updated with the information.
  • The cost to the practice is one-off and minimal (cost of checking your notes prior to allowing access)
  • You can view your health records wherever you are, for example, if you are seeing a consultant who has a query about one of your medications you can look it up on your phone.
  • If you need a new copy of your notes for another reason, you don't have to wait a month to get it.
  • Online access to your records has other advantages, the main one being it allows you to take better control of your health.
  • Internet access needed.
  • Electronic copy of notes.
  • Record is summary of notes prior to 2000 as access is to electronic record only.

Option 2: Electronic Records

If you were born before the year 2000, part of your medical record is likely to be on paper ('Lloyd George' notes).  Prior to computerisation, practices recorded consultations on paper notes.  Now notes are electronic and anything significant from your old paper notes is summarised and added to your electronic record.  If you wish to have a copy of your notes, you can ask for just your electronic notes.

  • This information can be emailed to your quickly and easily.
  • It is a cost-effective way for the practice to provide access to notes as it involves checking your notes, then the computer generates an automatic copy of the notes
  • This is not a full copy of your records (unless you were born after the year 2000) prior to that date the record is a summary only.

Option 3: Full copy of records

The final option is to request a full copy of your records, both electronic and paper.  This is the option which uses the most resource in the practice as the notes taken from the archive, checked by hand, photocopied by hand, then the full notes are checked and copies made.

  • This is the complete version of your medical notes.
  • Resource-heavy and costly to the practice to produce.

While we appreciate there are occasions when you would need a copy of your full notes, we would ask that this option is only used where it is genuinely needed over and above the other two options - please help us help you!



We publicise and promote our online services to our practice’s patients through the practice website, practice waiting room leaflets, posters and the Patient Participation Group.

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