Whitewater Health offers Many services to its patients, and while there has been much disruption to delivery this in 2020 due to Covid-19, we will continue to update our patients on which services are operating and which ones have been altered.


Diabetes care 

We pride ourselves in delivering high quality care to our patients with diabetes. This gets regularly monitored by Hampshire CCG and compared both locally and nationally with other practices. There have been many challenges over the last two years with the Covid-19 pandemic, and then with a blood bottle shortage before Christmas. However, we are delighted to announce that, as of March 2022, we are the front runners in North Hampshire for providing the eight care processes in diabetes that are measured! This a fantastic achievement!

We are continuously looking for areas to improve further and will be sharing information about educational sessions for patients with diabetes or at risk of developing diabetes over the next 12 months. These are excellent sessions with great patient feedback so we hope the uptake in our community will be good. 


Minor injuries

The Practice offers a minor injury service between 8.00am and 6.30pm Monday to Friday. We can treat any patient who is able to walk into the building who has had an accident during the last 24 hours over weekdays or 48 hours over weekends. Major casualties will be directly to North Hampshire Hospital, Basingstoke.


Minor Surgery 
All doctors carry out minor surgical procedures. If you have any `lump' or` bump' that is bothering you they will be happy to offer advice. Should removal be appropriate they would be happy to arrange it.


NHS Health Checks

What is an NHS Health Check?

The NHS Health Check is a health check-up for adults in England aged 40 to 74. It's designed to spot early signs of stroke, kidney disease, heart disease, type 2 diabetes or dementia. As we get older, we have a higher risk of developing one of these conditions. An NHS Health Check helps find ways to lower this risk.

Am I eligible for an NHS Health Check?

The check is for people who are aged 40 to 74 who do not have any of the following pre-existing conditions:

  • heart disease
  • chronic kidney disease
  • diabetes
  • high blood pressure (hypertension)
  • atrial fibrillation
  • transient ischaemic attack
  • inherited high cholesterol (familial hypercholesterolemia)
  • heart failure
  • peripheral arterial disease
  • stroke
  • currently being prescribed statins to lower cholesterol
  • previous checks have found that you have a 20% or higher risk of getting cardiovascular disease over the next 10 years

How do I get an NHS Health Check?

If you're in the 40 to 74 age group without a pre-existing condition, you should receive a letter from your GP surgery or local council inviting you for a free NHS Health Check every 5 years. You can also call your GP surgery to book a Health Check. You may want to try this online Heart Age test.


Family Planning Services 
The practice offers implants, coils and other contraceptive options, please make an appointment to speak to a nurse of GP about the most suitable contraceptive for you.


Baby Clinic & Health Visitors


Parents with babies can book in at any time for their baby check, we have nurses available Monday to Friday 8am-6pm and so parents are encouraged to book their baby immunisations as early as possible to align the the public health England vaccine schedule.

Health Visitor/weighing

Hook - 3rd Tuesday of the month from 13.30 -15.00

St John's Church, Hartley Wintney - 4th Thursday of the month from 13.30 - 15.00

All parents are welcome to attend with babies and children up to five years. We offer the opportunity to have your child weighed and advise on such topics as weaning, sleep, potty training, temper tantrums, etc.

Child development checks are organised by the Health Visitors. Please contact the Health Visiting Team at Alton Community Hospital, telephone 01420 88336 who will advise when the checks are due and the days and times of the Baby Clinics.


Maternity Care
Please see your own doctor when you first become pregnant, who will arrange for you to meet the midwife who will complete the booking arrangements for hospital care and advise you on all aspects of your pregnancy.
Ante and post natal groups are run at each surgery by the midwives and health visitors


Health Clinics
The doctors and practice nurses provide all aspects of health promotion advice and care during booked surgery hours. In addition there are specific clinics run by specially trained nurses, alongside your own doctor, designed to monitor specific medical conditions such as diabetes, asthma and Ischaemic Heart Disease.

Asthma/COPD Clinics are run by Whitewater Health, and while we have had to adapt our approach this year due to COVID-19 we are still liaising with patients on their management plans and self-help for Asthma and COPD.  We continue to endeavour to review our patients as per their annual reviews.  Appointments can be booked online or by calling the Surgery.

Diabetic Clinics are run several times per week, with our diabetic nurses supporting our patients in their diabetic management.  There are monthly multi-disciplinary team meetings with community diabetic providers too, and this is led by our diabetic lead GP Dr Lynne Heathorn.  Appointments can be booked online or by calling the Surgery.


Ear Irrigation

Currently this service is suspended due to the risk associated with COVID-19 and this procedure being an aerosol generating one.  This is not an indefinite suspension of service but until the guidelines change we can not to conduct ear irrigation.


Freezing Clinic
Some warts and skin lesions require cryotherapy treatment and the practice has facilities to provide this. Your doctor will advise you as to the suitability of this treatment. A clinic is held regularly at Hook Surgery and your doctor can arrange for you to attend.


Shingles Vaccines

Whitewater Health is committed to delivering this vaccination for its patients within the age ranges of 70-79.  If you are within this age and do not believe you have previously had the shingles vaccine, please do contact us in order for us to administer this for you.

At Whitewater Health we will be making more appointments available for shingles vaccination over the coming months, and will be contacting those who are eligible. Where possible, we can do some vaccinations opportunistically so please do ask your health care professional when you are at the surgery

When you're eligible, you can have the shingles vaccination at any time of year.

The shingles vaccine is not available on the NHS to anyone aged 80 and over because it seems to be less effective in this age group.

Shingles is a common, painful, skin disease. It is caused by the re-activation of the chickenpox virus in people who have already had chickenpox. It begins with a burning sensation in the skin, followed by very painful blisters which turn into sores, before healing. Some people are left with pain lasting years after the initial rash has healed (neuralgia). Shingles is also fatal for around 1 in 1,000 over 70s who develop it.

People tend to get shingles more often as they get older, especially over the age of 70. Unfortunately, the vaccine appears to be less effective in those aged 80 and over.

A vaccine to prevent shingles is available on the NHS to people in their 70s. It is expected to reduce your risk of getting shingles. If you do go on to get shingles, your symptoms may be milder and your illness shorter.

The shingles vaccine can be given at any time of year, and can be given with your annual flu vaccination. It should NOT be given within at least 7 days of a COVID vaccination. The vaccine is likely to offer protection for at least 5 years, probably longer. It is a very safe vaccine and has very few side effects.

As it is a live vaccine, people with a weakened immune system should not have it. This includes individuals on cancer treatment, steroid tablets, immunosuppression treatment (some arthritis treatment for example) and others. Your GP can advise you on this.

More information can be found on the NHS website:

Shingles vaccine overview - NHS (

 PHE Shingles Poster

Pneumococcal Vaccine

The pneumococcal vaccine protects against serious and potentially fatal pneumococcal infections. It's also known as the pneumonia vaccine.

Pneumococcal infections are caused by the bacterium Streptococcus pneumoniae and can lead to pneumonia, septicaemia (a kind of blood poisoning) and meningitis.

At their worst, they can cause permanent brain damage, or even kill.


Who should have the pneumococcal vaccine?

A pneumococcal infection can affect anyone. But some people are at higher risk of serious illness, so it's recommended they're given the pneumococcal vaccination on the NHS.

These include:

  • babies
  • adults aged 65 or over
  • children and adults with certain long-term health conditions, such as a serious heart or kidney condition


How often is the pneumococcal vaccine given?

Babies born on or after 1 January 2020 have 2 doses of pneumococcal vaccine at:

  •  12 weeks
  • 1 year

Babies born before this date will continue to be offered 3 doses, at 8 and 16 weeks and a booster at 1 year.

Pneumococcal conjugate vaccine (PCV) is used to vaccinate children under 2 years old as part of the NHS vaccination schedule. It's known by the brand name Prevenar 13.

People aged 65 and over only need a single pneumococcal vaccination. This vaccine is not given annually like the flu jab.

Pneumococcal polysaccharide vaccine (PPV) is given to people aged 65 and over and people at high risk because they have long-term health conditions.

People with a long-term health condition may need just a single one-off pneumococcal vaccination or vaccination every 5 years, depending on their underlying health problem.


 Low Carb Clinic - Due to Covid-19 this is via Zoom



Please let the patient services team know you are keen to attend the Whitewater Low Carb course and need to book an appointment for a blood test.  The tests required are:

  • Hba1c
  • Liver function test
  • Cholesterol (total, HDL, LDL)
  • Lipids (triglycerides)


For this test patients will be required to fast for 12 hours before the time of your appointment and therefore we recommend that you request early morning appointment. 

You should eat or drink nothing except water during this period.  

Once the results are back, please request a print-out of them, and enter them in your progress chart. 


How Liz put my Type 2 Diabetes in remission with a Low Carb lifestyle

Liz is the Basingstoke Ambassador for the Public Health Collaboration.

She is passionate about empowering fellow diabetics to take preventative care of their health and explore the positive potential of a low carb diet.

Follow Liz on Twitter @ElizabethLePla


Quotes and statistics from previous participants:

“I have lost 2st 9lb, thank you so much, I wish we had known what we know now years ago.”

“Great initiative and glad to have participated.” 

“So glad I joined, my whole life has changed with regards to food. Liz is an inspiration.”

“Liz inspired me to think I can revere my diabetes by cutting carbs and I am well on the way now.”

Average weight loss 7.5kg

Average drop in HbA1c 8.3

For more info see -





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